Tower Suite

We had a fantastic 3-night stay at Crewe Hall with our two children (aged 3 and 7). The room was comfortable, the breakfast was excellent, and the gym, spa and swimming facilities were a real highlight. The hotel is perfectly located for family days out, making it an ideal base for exploring the area. We also ordered room service one evening and the food was excellent. Most importantly, every member of staff we encountered was friendly, professional and incredibly helpful throughout our stay. We thoroughly enjoyed our visit and would happily return in the future.

Superb hotel with magnificent rooms, lovely staff & excellent food Ideally located for visiting National Trust Biddulph Grange Gardens & Rudyard Lake We will return !

Very nice , all had sirloin steaks. Very good experience

Lovely atmosphere - special thanks to a very hard-working girl Sophie at the Sheridan bar who was serving by herself and clearly rushed off her feet but still approached us with a smiling face and friendly demeanour!

Stayed at Crewe Hall a number of times and it's always been a good experience. The rooms are clean, tidy and comfortable. The staff are always friendly and helpful. The food in the restaurant has been good on the couple of occasions that I've used it and the gym is spot on. All in all, a good experience, a lovely location and worth a stay if you're in the area.

Positive beautiful building and nice room. Emily and Jamie in the restaurant very good .spa ladies Julie and Louise both great therapists. Slight negatives shower dirty the spa needed a deep clean lots of hair in the shower and floors very wet with dirty towels and robes piled high and toilet blocked. Food nice but choice limited and bar shut at the time of our visit.

On check in we were shown to our room air con very cool comfortable bed lovely hot shower . Bar and restaurant a lovely area to dine and drink . We used the spa facilities very impressed .Overall a very pleasant and relaxing stay . We will be back soon .

What a lovely place would definitely recommend only stayed one night wish it was more and if we are up this was again would stay hear no doubt about it .the place is full of history lots to look at it like staying in a historic home .the place was clean, staff lovely and the breakfast was so good hot plentiful best breakfast we had in a long time .the swimming pools nice what more could u want from a hotel good breakfast ,staff, pool and historic place we walked around the building so beautiful just book

Absolutely amazing was there for a wedding and got looked after the reception was so helpful and polite too defo worth it

Room 402 was lovely, but it was far too cold. A staff member said they would return in 15 minutes to help, but nobody ever came back. I had to use a bath towel to keep warm.

Room carefully prepared. Thanks Holly. Good restaurant menu and food well presented. So quiet and comfortable that we overslept. In our hurry to get to our day's commitments, we left the safe open with jewellery inside. Thanks to Ellie for her late night actions and to Jackie from reception for personally retrieving. Grateful to all staff for their care and attention.

I can say with confidence that the experience from booking on the phone through to checking out was a breeze. We also booked a spa treatment. The professional thoughtful holistic beauticians/ masseurs were perfect at creating a gentle relaxing ambient environment for my mother who is 86 with Dementia. Thanks to the wonderful treatments ladies! The need to log in for our treatments was a little too taxing for us technophobes. Maybe an online pre booking in would be a suggestion for the future? We were very grateful for the consideration to our family room location being near the Spa and dining area. We all indulged in the excellent cuisine and wines on offer. Breakfast for my Gluten free needs was perfect, as I normally have little / no choice. Thank you! All staff including the receptionists, waiters, gardeners were ready to chat with a smile. We are ever so grateful for a marvellous stay which was not too stressful on the purse strings!!

Elegant tree lined drive up to the Hotel ( be careful of the large speed bumps) you just know your in for an amazing building! Beautiful place with lots of history & ghost stories. Fabulous art deco ceilings, I spent hours taking photos, keep looking up. So much to see. We had a room in The West Wing ( modern building) immaculately clean, fab bathroom with a bath & seperate shower cubicle. Fluffy white towels. Shampoo, conditioner, body wash, body lotion & soap. Hot water on tap. Comfy beds, super pillows, nice garden view from windows that open right out. Nice & quiet. Had a great night's sleep. Hairdryer in the wardrobe. Various tea, coffee, kettle & 2 tiny biscuits. Really good Breakfast in the morning, with lots of choice. Cannot comment on the other food as we ate at an Indian restaurant. Bar prices expensive but that's to be expected in a grand Hotel. All staff are very nice & friendly. They give you a good welcome. We stayed bed & breakfast which was good value for money. I only knocked a star ⭐ off because we were looking forward to using the spa & having a swim but it was a long walk & my husband has problems with his knee. I did go & take a peek & it looked very nice. Also it was very busy & very noisy at breakfast & the older guy clearing the tables made such a din clattering everything & sprayingthe tables next to us while we were eating. That was a little annoying. I know he's probably on a time limit but he needs to chill a little. Apart from 2 little niggles everything was very enjoyable.

Amazing experience, 10/10 on arrival the girls on reception to the girls and lads in the restaurant, so friendly, Sophie, on Sheridan,s Bar, was very friendly indeed and patient with us both , when we was asking about certain drinks and mixers, made us feel so welcomed, lovely girl , thankyou Crewe hall team, Debbie and Joanne, x

Beautiful building, full of character & history. We walked around & had a good look at everything & it was amazing. We were hoping that our room would have been in the historic part of the hotel but it was not, although the room we did have was very comfortable. We stayed at this hotel in March & I left a review with the following comments:- Although the breakfast was nice, tables were left dirty & staff didn't really seem bothered, our dishes were not cleared away the whole time that we were there. It seems that the hotel is focusing on conferences & meetings rather than the hotel guests. This time that was all changed, tables were cleared very quickly & staff were interested in guests, a complete turnaround. So glad that we came back.

Crewe Hall used to be where we came for family celebrations but stopped when it went downhill so what a joy to return for afternoon tea and rekindle happy memories with fabulous food, great service from Chloe and Beth in the same historic surroundings. The new chef if clearly doing great things and we’ll be back!

Just wow a big shout out to chloe,and Beth, at the Sheridan bar, so friendly upon arrival, very knowledgeable on explaining the difference in specialities teas for our afternoon tea, they kept checking if all was OK, made our experience so amazing, thanks girls xx Debbie And Joanne, 💛💚🩵

Excellent service form Xavier this evening. Very attentive, friendly and polite, a credit to Crewe Hall.

Found this gem of a hotel and spa last minute for a few days getaway with my wife en route to visiting our daughter for the weekend. Booked a room in the old part of the hotel which were spacious and tastefully decorated. The team were really helpful in moving us to a more convenient room. The good during our stay was excellent and the service was the right side of attentive. We enjoyed some treatments in the spa as part of our package and these were extremely therapeutic, and the staff were really hospitable and professional. A great stay and would certainly go back.

I booked and paid in advance for a ground floor room with a shower cubicle rather than a shower over the bath. My wife cannot access a shower over the bath due to limited mobility. When we arrived the receptionist booked us into a ground floor room with a shower over the bath. I returned to the reception to complain and ask for another room. I was told me that such a room was not available, unless I paid for an upgrade. I insisted that she provide what was paid for. She said that i had paid through a central booking facility who did not communicate with the hotel reception and that i could not have the room booked. I expressed my disappointment at which she said that the upgrade could only be agreed by the manager. She would ask. She had difficulty contacting the manager and asked us to wait in the bar. After waiting for some time i returned to the reception to ask for an update on the situation. I was told the upgrade was approved but that the room was on the first floor with no lift access. She would deal with me when other guests arriving where dealt with first. The room we had was fine except for the mountain of 17 steps we had to climb to access it. My wife struggled with the steps but managed. My next complaint related to the invitation we had received to a special meal upgrade offered in the hotels majestic Ranulph Jacobean Dining room. I accepted the offer and paid the additional fee. I was then told by the reception that the meal was now moved into a different room as the promoted room was being refurbished. There was no apology that the terms of the meal upgrade offer were unmilitary changed with out any discussion or agreement, The alternative Dining room in the Oak Parlour was presented as a mater of fact that I had to accept. There was no suggestion that the upgrade meal offer could be withdrawn and revert to the original Dining room booking. At this point I gave up and accepted the situation. Overall the initial impression i received from your reception when I arrived was very disappointing. The rest of our stay for one night was enjoyable. All the rest of the staff were very friendly and helpful. The meal was excellent.