Deluxe Family

I am a member of the gym and regularly retire to the brasserie bar for a pint afterwards with my wife. We are always met with great service, especially from my favourite bar tenders Magda, Elliot and Sophie. It’s also been great seeing Grace progress from bartender to supervisor. Elliot is also pours the best staropramen 💪

Beautiful building, full of character & history. We walked around & had a good look at everything & it was amazing. We were hoping that our room would have been in the historic part of the hotel but it was not, although the room we did have was very comfortable with a lovely view of the woodland. We had dinner in the restaurant & the food was excellent, everything was fresh, hot & very tasty but we felt that the staff, although lovely, could do with some more training. Although the breakfast was nice, tables were left dirty & staff didn't really seem bothered, our dishes were not cleared away the whole time that we were there. It seems that the hotel is focusing on conferences & meetings rather than the hotel guests.

We purchased a spa break package for two people for the 20th of March, which included the nights stay, spa access, spa treatment, dinner voucher, and breakfast. For what was included, it was brilliant value for money. We had access to the spa the full day of our stay, but this is not guaranteed if it is busy. Our treatments were early afternoon due to availability but we both really enjoyed the spa facilities and experience. The room was basic, which we expected from the costs and no issues with cleanliness or amenities in the room. Dinner and breakfast was great and the dinner voucher covered most of the cost of food. Overall a positive experience. The only negative feedback i have is around cleanliness of the hotel bar and restaurant. A large party had been sat on the front terrace with food and drinks and these weren't cleared for a good couple of hours after they had left. With this being at the hotel entrance, i would hvae thought this would be an important area to keep presentable. Also, when we arrived at the restaurant for breakfast, the coffee mugs provided on ours and adjacent tables were stained. We pointed this out to the waitress and she cleared them away straight away. Lovely builidng and grounds, and an overall positive experience for great value.

We visited the bar in Crewe Hall late yesterday afternoon (Monday, 23rd March) as members of Crewe Health Club, and I wanted to share just how exceptional the service was that we received from Jess. Jess looked after us, and she was absolutely outstanding from start to finish. She was warm, friendly, and genuinely hospitable — the kind of person who makes you feel welcome the moment you arrive. Her impeccable service made both my wife and myself feel truly valued, and she turned what could have been an ordinary visit into something very special. It’s rare to come across someone who possess excellent customer service skills so naturally, but Jess certainly does. Because of her, we will definitely be returning. Please pass on our sincere thanks to her, she is a real credit to the team. Bobby and Carmen

Lovely large room in the West Wing, great to get a room to accommodate three adults! Spa treatments very good, lunch we had outside in the sun and was pleasant. Spa area quite slippy in places so care needed and the steam room and water fountain wasn’t working Sunday am. Would be good to have robes in the rooms to walk to the spa. Evening dinner was lovely- delicious food. Breakfast wise- a little trouble finding cups for hot drinks- and due to layout a little to-and-fro - but can’t be helped. The Hall itself is exquisite and a lovely tour around the rooms. Highly recommend

Hotel staff in reception very welcoming. The room we had in the old building was fantastic. The only issue with the hotel is the restaurant. It's too small for the number of guests. During the evening meal the table service was shocking, had to go to the bar to get drinks after we were sat down, ordered food at the waiter station as waited for 50 mins from sitting down. Had desert menu after main course nobody came to take an order so left. Food in the evening when it arrived was very good. Breakfast was chaotic to say the least! This is due to the size of the restaurant and staff. Avoid peak times!

Wonderful experience at Crewe park hotel . Warm welcome from Molly. So very helpful . Lovely rooms . Restaurant great . Excellent service . Staff at restaurant warm and friendly and professional. Would recommend. Glad I stopped here …. Wouldn’t hesitate to return .

Stayed for one night only as part of a Bridgemere Gardens package which included entrance to the gardens, a cream tea at the Blue Diamond garden centre and a dinner allowance, so it was great value. Very impressed by the original building and its history, not to mention the impressive approach, although the drive could do with some serious attention! We had a very large room in the west wing with an extremely comfortable bed. Our dinner was delicious and all the staff we came across were very helpful and friendly.

Just returned from a few days, feeling relaxed revitalised. It was my husband’s birthday and some staff went out of their way to make it special “Mel” we thank you. Fabulous food in the restaurant and great service, breakfast offered a wide rage of quality breakfast items and fantastic fresh fruit, pastries, the afternoon tea was delightful and we will definitely come back. The hotel is full of history and so much to see, the grounds beautifully looked after. The spa was fantastic as was our treatment and the pool area spotless, the steam room wasn’t working which was a shame.

Visited to celebrate our wedding anniversary taking advantage of an offer from Blue Diamond Garden Centre. Room 4202 very well prepared by Kate and enjoyed dinner and breakfast in the Brasserie. Would recommend it to anyone.

Booked a 2 night spa stay through spabreaks.com. Amazing hotel & spa, food was fabulous and service excellent throughout from check in, dining and accommodation. Shout out to Tony in the restaurant who looked after us, making a table up for us in the restaurant at lunch even though we didn't have a booking!! Spa treatments were very good although there was some confusion over treatments. Only recommendation is where treatments have been booked in advance the spa team should have a record of these.

One person can make all the difference

Magda was a great host and very charismatic

Went for a quick drink here at Crewe hall and I was blown away by how nice it was. The atmosphere was amazing and the bar staff made it so inviting. The Lovley women who served me was called Magda and made me feel so welcome to a place I have never been before. Highly recommend Crewe hall

Great place and a really relaxing atmosphere. Always come in on my own for a pint and a chill. All staff are very friendly, especially Magda who always has a cheeky smile on her face and goes out of her way to have a conversation with me. Lovely girl and pours a great pint!

This hotel is breathtaking! From the moment you drive up to the door you cannot help but be impressed. The Jacobean interior is just as fantastic, carvings, sculptures, paintings, stained glass, the list just goes on and on.

This is the fifth time we have stayed at Crewe Hall as we thoroughly enjoy staying there. The room was extremely comfortable and clean. We have to say that the staff were very polite, friendly and helpful, the food was excellent, well presented and beautifully cooked. A special mention for Will, the Restaurant Manager and his staff who ensured an efficient service. We will certainly return.

The hotel was absolutely beautiful and we really enjoyed our stay. The room was clean, spacious and the bed extremely comfortable. The food was good, but it would have been better if there were vegetarian options provided in the cooked breakfast. Our only ‘negative’ was the communication surrounding our stay; it was booked several months in advance. As such, it would have been handy to receive an email closer to the stay detailing our early check-in, as there was only verbal confirmation of this over the phone, as well as our spa treatment times as again we had no written record of this. The spa treatments were amazing, however we hadn’t been given the necessary forms when we arrived (4 hours ahead of our treatment time), meaning staff were confused and we had to complete the forms during our treatment slot - they kindly extended our time as to not lose any of the 50 mins. However, this then made the staff late for their next appointment, and also made us feel that we had caused this.

Stunning hotel. We stayed in a spacious pet friendly family room with a lovely comfy king size and a double bed too with lots of pillows, both firm and soft, perfect for 3 adults. A nice touch was they even provided pet bowls for our dog. Dinner and breakfast in The Brasserie were fresh and delicious. All the staff were exceptional, very attentive polite and friendly. We would definitely stay again.

Friendly welcome, nice atmosphere, generally well presented building. Room was nice and clean. Very good gym facilities, and pool. Excellent spa massage treatment. Food was also very nice