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Visiting Our Hotel

We're ready!

Following Government guidance, we're delighted to announce that our hotel is now open, and ready to welcome you back with a smile.

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COVID-19 FAQs

Please note – “restricted areas” for the purposes of these FAQs describes an area of the UK that is currently subject to more stringent COVID control measures than the UK in general

Can I cancel my booking if contrary to the cancellation policy?

For all individual bookings we have a policy of being able to cancel up to 7 days before arrival on all prepaid and advance purchase discounts. Currently any rules that are in place from the government should not prevent or preclude guests from staying in our hotels and using facilities, albeit with some modifications that it may be necessary to have in place. We are however, on exception based on circumstances, offering flexibility wherever possible for guests to amend the dates of their reservations.

Can I drink in a communal area after 10pm if I have made sure I purchased it before 10pm?

No, All restaurants and bars are required by law to close at 10pm.

Can I get drinks just before 10pm and take them to my room?

Yes, you may purchase drinks to enjoy in your bedroom. The ‘*rule of six’ applies for gatherings in bedrooms

*this is 6 people across a maximum of 2 households in Scotland.

Is room service available after 10pm?

Yes, this facility is available based on the usual room service menu that is operating across all our hotels.

Can my family meet me for dinner at the hotel if I am staying there and they are local residents?

It is permitted for groups of up to 6 people* “rule of six” to socialise without mixing with other groups – this can consist of residents and non-residents. If the guests are within a restricted area of the country, then the rule is that a group can only consist of one household. If the guests are staying within the restricted area, however originate from elsewhere the “rule of six” applies.

*this is 6 people across a maximum of 2 households in Scotland.

We are travelling as couples; can we all eat dinner together?

If guests originate from outside of restricted areas, yes however “*rule of six” applies, meaning a maximum of 6 people can socialise without mixing with other groups. If guests originate from inside of restricted areas, then the rule is that a group can only consist of one household.

*this is 6 people across a maximum of 2 households in Scotland.

What is the latest I can book dinner to be complete by 10pm curfew?

Reservations are required and will be available to allow all restaurants and bars to close by 10pm, therefore the latest dining time will typically be 8.30pm. We are also where possible opening our restaurants earlier to accommodate this.

I live here in a restricted area, can I still come to the hotel that is in the (same) restricted area?

Yes, as long as the guests or party consists of only one household and is limited to six people.

What are the arrangements for Golf?

All of the same rules apply regards to the “rule of 6”*. For groups greater than 6, only a maximum of 6 can socialise (inc drinking and dining) and no socialising within groups. Golf is played in a 4 Ball (maximum) and as a recreational activity, regulated by an official body, it is permitted.

*this is 6 people across a maximum of 2 households in Scotland.

I am a golfer / group of golfers from a non restricted area travelling to and playing (and/or staying) in a restricted area. Is this permitted?

Yes – golf is played in a maximum of a 4 ball and the “rule of 6” applies to the hotel, bars and restaurants

I am a golfer / group of golfers from a restricted area and playing (and/or staying) in a restricted area. Is this permitted?

Only when it is members of the same household

Can we sit together as a group in the bar and restaurant?

In a restricted area guests originating from outside of the restricted area can socialise, drink and dine in groups of up to 6 people*, not mixing with other groups.

In a restricted area guests originating from inside that area can only socialise, drink and dine with us when from the same household.

Outside of a restricted area guests socialise, drink and dine in groups of up to 6 people*, not mixing with other groups.

*this is 6 people across a maximum of 2 households in Scotland.

FAQs re: our leisure clubs can be found here