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FAQs

What you need to know

Here you will find the answers to our most popular questions. If you require any more information, please call our friendly customer care team on 0330 107 1599.

Are there any Crewe Hall Classic Rooms located in the Old Hall?

All of our contemporary Classic Rooms are located in our modern West Wing.

Are you child friendly?

Children are welcome at Crewe Hall.

How long has it been a hotel?

Since 1999 when our bedrooms were opened.

What is the cancellation policy for rooms?

If you have booked the Best Available Flex Rate you can cancel anytime up to 4pm on the day prior to the day of arrival with no charge. Cancellation after this time will incur a charge for your first night’s stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.

To find out more please visit our book with confidence page

Why is the West Wing so modern?

Due to planning regulations stipulated at the time of building.

What are the trees on the driveway?

Hornbeams.

Do you have any jobs available?

All of our recruitment is through our website. Please see our recruitment web page. Unfortunately we are not able to accept CV’s via email. 

Do you offer work experience placements?

Please contact our HR team directly on hr@crewehallcheshire.co.uk

Is it haunted?

Allegedly!

What are children's swim times?

Children are free to use the pool from 9am-11am Monday to Friday and from 3pm-6pm on the weekend.

Does the hotel have disabled access?

Yes, we offer a range of facilities for guests. Please contact our friendly customer care team for more detail 0330 107 1599.